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Terms and Conditions

Last updated: 25/05/2024

Welcome to Lux Lupo Ltd! These Terms & Conditions apply to the use of our website (https://www.luxlupo.games) and the purchase of any physical board game products from us.

By accessing or using our site, you agree to be bound by these terms. If you do not agree with any part, please do not use our website.

1. Company Information Lux Lupo Ltd
8 Creative Railway Arches, Court Street
Leamington Spa, CV31 2DH, England
Email: hello@luxlupo.games

2. Eligibility Our products are intended for a general audience. However, our board games may contain small parts and are not suitable for children under 3 years due to choking hazards.

3. Orders and Payments Orders can be placed with or without an account. We accept payments via Stripe and PayPal. All transactions are processed securely. Prices and availability are subject to change without notice.

4. Shipping and Delivery We ship to Europe, USA, Canada, Australia & New Zealand. Shipping costs and times vary based on destination. Once your order is shipped, you will receive tracking information if available.

Please ensure your shipping details are correct at the time of purchase. Lux Lupo Ltd is not responsible for delays or non-delivery resulting from incorrect address information. International customers are responsible for any applicable customs duties or taxes. Orders within the UK, Europe, USA, Canada include taxes and duties. 

We ship from warehouses within the USA and within the UK.

Please allow 7 days for dispatch.

5. Returns and Refunds Please refer to our Refund Policy for full details.

6. Intellectual Property All content on our site, including game designs, logos, text, and images, is the property of Lux Lupo Ltd and is protected by copyright laws.

7. Limitation of Liability We do our best to ensure accurate information and quality products, but we are not liable for indirect or consequential damages. Your use of our products is at your own risk.

8. Governing Law These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Changes to Terms We may update these terms from time to time. Continued use of our site implies acceptance of any changes.

 

REFUND POLICY

Last updated: 25/05/2024

We want you to be happy with your purchase from Lux Lupo Ltd. If you're not satisfied, please review our refund policy below.

1. Return Window Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2. Eligibility for Return To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • It must be in the original packaging, with the original shrinkwrap unopened and intact.
  • A receipt or proof of purchase is required.

3. Return Process

  • To request a return, please email us at hello@luxlupo.games to coordinate the process.
  • Do not send your purchase back without communication with our support team.
  • Customers are responsible for return shipping costs.
  • We recommend using a tracked shipping service. We do not provide replacement packaging.

4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed (minus the original shipping fee).

5. Damaged or Faulty Items If your product arrives damaged, please contact us immediately at hello@luxlupo.games.

6. Missing Components If you discover that a component is missing from your game, please contact us at hello@luxlupo.games and we will work with you to resolve the issue.

7. Questions If you have any questions about this policy, contact us at hello@luxlupo.games.